Privacy & Cookie Policy
Introduction
This Privacy & Cookie Policy outlines how TSSAO LIMITED (“we”, “us”, or “our”) collects, processes, stores, and protects your personal data when you visit or use quadrocube.com (the “Website”). We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to:
Visitors to our Website,
Registered users with an account,
Customers making purchases on our platform, and
Individuals who contact us through support channels.
It explains:
What personal data we collect,
How and why we use it,
The legal basis for processing it,
Your rights regarding your personal data, and
How cookies and similar technologies are used to enhance your browsing experience.
By accessing or using quadrocube.com, you acknowledge that you have read and understood this policy. If you do not agree with the practices described herein, you should not use our Website.
Data We Collect
We collect various types of personal data when you use quadrocube.com.
This data is collected either directly from you, automatically through your interactions with the Website, or via third-party service providers acting on our behalf.
Below is a detailed overview of the categories of data we may collect:
Personal Information
Information you provide when creating an account, placing an order, or contacting our support team, including:
Full name
Email address
Billing and delivery details (e.g., country, zip code)
IP address (collected automatically for security and analytics)
Account Data
When you register or log in to your user account, we collect:
Username or email used for registration
Encrypted password
Unique user ID assigned by our system
Account activity logs (login timestamps, access history)
Purchase & Transaction History
When you make a purchase, we collect:
List of products ordered (e.g., game keys, platforms)
Date and time of transactions
Currency and value of each order
Status of delivery (e.g., completed, pending)
Note: We do not store full payment card details - all payments are processed by a third-party provider.
Device, Technical & Browser Information
Collected automatically via cookies or analytics tools when you browse our Website:
Device type (e.g., mobile, desktop)
Operating system and browser type/version
Language preferences
Referrer URLs (e.g., how you reached our site)
Session duration and clickstream data
Communication Data
If you contact us (e.g., via email or support forms), we may collect:
Your email address and name
The content of your message or request
Any attachments or screenshots you provide
How We Use Your Data
We use the personal data we collect from you for the following purposes, in line with applicable data protection laws:
To Process and Fulfill Orders
To confirm and process your transactions
To deliver digital products (e.g., game keys) to your email or user account
To send order confirmation and delivery emails
To Manage Your Account
To create and maintain your user profile
To allow access to your order history, keys, and support interactions
To enable account recovery (e.g., forgot password requests)
To Provide Customer Support
To respond to inquiries or resolve issues via email or our support inbox (ark@quadrocube.com)
To verify your identity when handling support requests
To Improve and Secure Our Website
To analyze usage trends, detect bugs, and understand how visitors interact with the site
To monitor for suspicious activity, potential abuse, or fraud
To improve navigation, load times, and overall user experience
To Comply with Legal Obligations
To comply with accounting, tax, or fraud prevention obligations
To respond to legitimate requests from law enforcement or regulators
To Communicate With You
To send important service-related emails (e.g., system updates, changes to terms)
We do not use your data for promotional or marketing purposes unless you have explicitly opted in
We do not use your data for profiling or automated decision-making in a way that produces legal effects or significantly affects you.
Legal Basis for Processing
Under the UK GDPR and applicable data protection laws, we are required to inform you of the legal grounds on which we process your personal data.
Depending on the context, we rely on one or more of the following legal bases:
Contractual Necessity
We process your personal data to fulfill our obligations under a contract with you. This includes:
Processing and delivering your orders
Providing access to your user account
Handling customer support related to your purchases
Without this data, we would not be able to provide our services.
Legal Obligations
We may process your data where necessary to comply with our legal obligations, including:
Tax and accounting requirements
Prevention of fraud, abuse, or unlawful activity
Responding to lawful requests from authorities
Legitimate Interests
We may process your data for purposes that are considered to be in our legitimate business interests, provided these are not overridden by your rights and interests.
This includes:
Improving Website performance and user experience
Securing our systems and infrastructure
Monitoring for abuse or unauthorized activity
Consent (where applicable)
In cases where we rely on your consent, such as for optional cookies or marketing communications (if ever introduced), you will always be:
Clearly informed beforehand
Given a choice to opt in or out
Able to withdraw your consent at any time
We do not use your data for any purpose that lacks a valid legal basis under the UK GDPR.
Data Sharing
We value your privacy and take care to only share your personal data when necessary, and always in compliance with applicable laws. We do not sell, rent, or trade your data to third parties for marketing purposes.
We may share your personal data with the following categories of recipients:
Service Providers (Data Processors)
We work with trusted third-party providers who help us operate the Website and deliver services. These may include:
Payment processors, to handle secure transactions
Hosting providers and IT infrastructure partners
Security and fraud detection tools
Email delivery services for order confirmations and support
These providers only process your data on our behalf and under strict data protection agreements (Data Processing Agreements) that ensure confidentiality and compliance with GDPR.
Legal and Regulatory Authorities
We may disclose your data if required to do so by law or in response to valid legal requests from:
Courts or regulatory authorities
Tax, law enforcement, or fraud prevention bodies
This includes circumstances where we need to:
Comply with our legal obligations
Protect our rights, property, or safety
Investigate suspected illegal activity or misuse of our platform
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of our business or assets, your data may be shared with potential or actual successors.
If such a transfer occurs, we will ensure your data remains protected and you are notified where required.
With Your Consent
If we ever introduce optional services that involve sharing your data with third parties (e.g., newsletters, promotions), we will only do so with your explicit consent.
We ensure that all third parties who process your data uphold standards of privacy and security equivalent to our own.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected - including to satisfy legal, accounting, or reporting obligations.
Here’s how we manage retention:
User Account and Purchase Data
Data related to your account, order history, and transactions is retained for the lifetime of your account and for up to 6 years after account closure, in accordance with UK tax and legal obligations.
Communication and Support Records
Emails and support messages are generally retained for up to 2 years, unless needed for legal disputes or audit purposes.
Technical Data and Cookies
Device, browser, and session data collected via cookies is retained based on the cookie’s duration (see our Cookies section).
Analytics data may be stored for up to 24 months, anonymized where appropriate.
Backup and Log Files
System logs and backups that may contain data are securely stored and automatically deleted within a defined lifecycle (usually between 30 and 90 days), unless retained for security or compliance purposes.
Deletion Requests
If you exercise your right to erasure, we will delete your data unless:
We are legally required to retain it,
Or we need it to establish, exercise, or defend a legal claim.
Once the retention period expires, we will either securely delete, anonymize, or archive your data in accordance with applicable regulations and internal procedures.
Your Rights (GDPR / UK GDPR)
As a user of quadrocube.com, you have a number of important rights under the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, where applicable.
These rights give you greater control over how your personal data is collected and used.
You have the right to:
Access Your Data
You can request confirmation as to whether we process your personal data, and if so, request a copy of the data we hold about you (often referred to as a “Data Subject Access Request”).
Rectify Inaccurate Data
If any of your personal information is inaccurate or incomplete, you have the right to ask us to correct or update it.
Erase Your Data (Right to Be Forgotten)
You may request the deletion of your personal data where:
It’s no longer necessary for the purpose for which it was collected,
You withdraw your consent (where processing was based on consent),
You object to processing and there are no overriding legitimate grounds, or
The data was processed unlawfully.
Note: We may still retain some data where legally required (e.g., for tax, fraud prevention, or legal claims).
Restrict Processing
You have the right to ask us to restrict the use of your data under certain conditions, such as when the accuracy of the data is contested, or if processing is unlawful and you do not want it erased.
Data Portability
Where processing is based on consent or contract, and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format, and ask us to transfer it to another provider (where technically feasible).
Object to Processing
You can object to the processing of your data if it is based on legitimate interests and you believe your rights outweigh those interests. You may also object to the use of your data for direct marketing (if introduced).
Withdraw Consent
Where processing is based on your consent (e.g., optional cookies), you may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
To exercise any of your rights, please contact us at ark@quadrocube.com with your request. We may need to verify your identity before proceeding.
Cookies
Like most websites, quadrocube.com uses cookies and similar tracking technologies to enhance your browsing experience, understand how our site is used, and ensure essential features function properly.
What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website.
They help us remember your preferences, login sessions, and improve site performance.
Types of Cookies We Use:
Essential Cookies
These are required for the basic functionality of the Website - such as allowing you to log in, complete purchases, and access secure areas. Without these, the Website cannot function properly.
Analytical/Performance Cookies
These help us understand how users interact with the site (e.g., which pages are visited, how long visitors stay, and where traffic comes from). We use this data to improve our services and troubleshoot issues. These cookies do not collect information that identifies you personally.
Functionality Cookies
These remember your settings and preferences (like language or currency) so you don’t have to set them each time you visit.
We do not use third-party advertising or tracking cookies for marketing purposes.
How to Manage Cookies:
You can control or disable cookies at any time through your browser settings.
Most web browsers allow you to:
View which cookies are stored on your device
Delete cookies
Block cookies from specific sites
Block all cookies entirely
Note: Disabling some cookies may affect the performance and functionality of the Website, including the ability to log in or complete purchases.
For more details on how to manage cookies, visit: www.allaboutcookies.org
Data Security
We are committed to protecting your personal data and maintaining its confidentiality, integrity, and availability.
We implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.
Measures We Take Include:
SSL encryption to secure data in transit between your browser and our servers
Firewalls and intrusion detection systems to monitor and block suspicious activity
Secure server environments hosted by reputable providers with access controls
Strict access restrictions so that only authorized personnel can access user data
Regular software updates and security patching to prevent vulnerabilities
Use of hashed and salted passwords for account protection
Our Responsibility and Limitations
While we take all reasonable steps to secure your data, no method of transmission over the internet or method of electronic storage is 100% secure.
As such:
We cannot guarantee absolute security, and
You are responsible for keeping your account credentials confidential and secure
If you believe your account has been compromised or notice any suspicious activity, please contact us immediately at ark@quadrocube.com so we can take action.
Contact
For any privacy-related inquiries, contact us at:
Email: ark@quadrocube.com
Address: TSSAO LIMITED, 85 Great Portland Street, London, United Kingdom, W1W 7LT